Last updated: 11.01.2021
Now that restrictions have eased across Victoria and centre hours and programs are closer to normal, we will be reactivating all* memberships on Thursday 11 February 2021.
When will my membership be reactivated?
Your membership will be reactivated on Thursday 11 February 2021. If you have chosen to reactivate your membership prior to this date, your fortnightly debit will continue as usual. If you have not, your first debit may be slightly different from your normal fortnightly fee. This could be due to one or more of the following reasons:
- Additional credit applied from your last debit due to centre closure;
- Unpaid fees from your last direct debit; or
- Pro-rata fees incurred from your activation date to the first returned debit.
After your first direct debit, you will be charged at the same amount and on the same fortnightly or monthly schedule as before suspension.
If you have a term membership, your membership will resume from the time it was suspended. For instance, if you bought a three-month membership and it was suspended after one month when the centre closed, you will have another two months from Thursday 11 February 2021.
Are there still restrictions in place at the centre?
Yes, there are still restrictions in place at the centre. COVID-19 still poses a serious health threat to the community and we will be taking all of the precautionary steps necessary to keep you and our staff safe.
Do I still need to book a session to visit the centre?
The centre still requires you to book for group fitness, aqua aerobics and basketball stadium sessions via our website. All other members will need to log in using their YMCA membership card. This ensures that we can contact trace if there is a confirmed case at our centre.
Will my fees be the same?
Yes, your fees will remain the same.
See our opening hours page for our latest opening hours.
Our current available services include:
We’re excited to announce that members will no longer be required to make a booking for the following services from Friday 18 December 2020:
Please note that bookings will still be required for group fitness (including Aqua Movers) and basketball court access. Although bookings are no longer required for the services listed above, capacity limits are still in place throughout the centre.
We are excited to welcome in 2021 with our one week Holiday Swimming Lesson program!
Expressions of interest are now open for Holiday Program Monday 4th – Friday 8th of January, between 10am and 12pm.
Learn to Swim will also be returning in 2021 starting 1st February for a 46 week program. If you have already entered an enquiry form, we will be in contact with you soon.
Learn more about our program restart on our Swimming Lessons page.
While some of your favourite classes, instructors and times may not be available immediately, we’re excited to welcome you back as we move forward together.
The Victorian Government requires us to be able to trace everyone who attends our facility. Specifically, we must record your name, contact number and time of attendance. To ensure your information is stored and managed correctly, we're using the Victorian Government contact tracing system (the Service Victoria app).
All walk-ins of the facility will be required to check in as follows:
How to check-in
- Download and open the Service Victoria app
a. Apple Devices
b. Android Devices
- Scan the QR code (displayed at the entrance of the area) and follow the prompts on your phone to check-in before you enter.
- Show the 'Checked-in' screen with green tick to staff as you enter our facility.
Please ensure you complete each step when entering the facility. Those unable to access a device for contact tracing will need to complete a manual log-in with a member of staff at reception.
We appreciate your cooperation with contact tracing to keep our community safe.
More information on the contact tracing system can be found on the Victorian Government website.
COVID-safe training for our staff
All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.
Wearing a face mask in centre
The current government restrictions no longer require Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. To ensure we align to all government requirements, we ask that all visitors and patrons continue to carry a face mask with them at all times when inside our centre. Although face masks are no longer mandatory for members of the public in our facilities - they are recommended by the government where social distancing can not be maintained. This could include while moving about the centre, waiting at the front desk or on pool deck during swimming lessons.
If you are unsure of when you should wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.
To ensure we are following the government’s health guidelines, there will be a restricted number of people allowed within a space at any given time. So no one misses out, we have set up an online booking system where you can select a session time that suits you and pay immediately to secure your place. You can also book and pay over the phone by calling us on 1300 760 379.
Note: you will be directed to our new Customer Call Centre to assist you with your booking enquiry.
Temperature scanning and ID check on entry
Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C or above will not be allowed to enter the facility.
On Sunday 11 October, the Victorian Government announced that regional Victorian businesses are required to check that patrons attending their services reside in regional Victoria. Therefore, all visitors will be asked to provide identification (Driving License or Keypass ID) to validate their address prior to entering the centre.
Social distancing in class
A safe distance of 1.5 metres between people will be required when participating in classes, outdoor areas will be suitable and safe for the class being offered.
Please bring water, towel and your own exercise mat to classes as the outdoor areas may be hard surfaces. Equipment cannot be shared during classes.
Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the class by a staff member.
Hygiene and cleaning
When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms.
The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.
Our 8-step plan for a confirmed case
Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.
Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.
Conditions of entry
- It is a condition of entry that all customers will abide by the hygiene and physical distancing measures that are in place.
- All staff and customers will be temperature checked upon entry to the centre. Further conditions of entry and hygiene policies are outlined in detail in the menu below.
- Anyone visiting our facility will be required to wear a face covering at all times except where your circumstance is included as one of the Victorian Government approved exemptions. If you are attending the facility to swim or perform other strenuous activity you are required to wear your mask to and from the centre and may remove it during exercising.