We have a special announcement to make! We have been working on an online solution to provide you with greater flexibility, convenience, and more options to connect with us.
Online customer portal
We're launching a new online customer portal, with each member being allocated their very own personalised account.
This new service will provide you with your own personal login to empower you with the ease and convenience of:
- online bookings: viewing your group fitness classes has never been easier, check availability and book;
- managing your membership: update your details, see your membership details, or suspend online;
- making online purchases: visit the online shop feature to purchase your personal training packs or single sessions.
From Friday 12 April 2024 you can access your customer portal whenever you need it.
You will be issued your login on Friday 12 April 2024 via an email with instructions on how to log in.
Please note you must have a unique email address to receive this email with your login details.
If you are sharing an email with another member or pack holder, please update your email at the front desk by Monday 8 April 2024.
Please be aware
We will continue to process your direct debits each fortnight. There are no additional fees or charge for this new service, but please note that due to our system change, the reference on your bank statement from the debit on Thursday 18 April 2024 may be slightly different from previous transactions.
The Y acknowledges and respects the privacy of all individuals. Please visit our privacy policy for the full details.
Support and more information
If you need assistance with the online customer portal, we will have online guides as well as staff support to help you navigate.
Keep an eye out as we release more information on how to use the online customer portal on Friday 12 April 2024.
In the meantime, if you have any questions about the online customer portal, please contact us or speak to one of our friendly staff when you’re next in the centre.
We look forward to seeing you soon!